As you may already be aware, new legislation will come into effect on 14th September 2019 called the Payment Services Directive (PSD2).  Part of this legislation requires enhanced security when it comes to managing your finances online.

What does this mean to you?

It simply means enhanced security steps will be added to give you peace of mind.   Changes will be made to how you will log in and how you will set up/amend a payment.


Prior to 14th September 2019 we will be moving to cuOnline+.  This will not only mean an enhanced online service for members but also ensure that we are compliant with PSD2.

Account Access with cuOnline+

Existing members

There will be an additional level of security that you must enter in order to be able to access your account.  Please note that you will only need to enter your PIN once to activate the new security login following which the PIN will no longer be required as a new 3 step process must now be followed.

New cuOnline+ members: first time access

There will be an additional one-time activation security step for members accessing their accounts for the first time as follows.

  1. Enter username                Click login
  2. Enter password                 Click continue
  3. Generate OTP                    Click Generate OTP – You will receive a secure SMS. The code within the SMS    must be entered at this point.  Click I approve this transaction.
  4. Enter activation PIN        Click submit

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